Returns & Exchanges
Account
Creating an account is very easy. Click on "My Account" in the upper right corner, fill in your first and last name and set a password. You can also create an account during the ordering process, where you will be given the option to save your details with your email address and a password.
Once your order has been shipped, you will receive an email with a link to track your order. For questions about your shipment, you can always contact us.
Forgotten your password? Click on the "Forgotten password" button when logging in. You will receive an email with a link that allows you to easily set a new password.
With an account, you can easily and quickly shop on our website. It offers you a safe and convenient way to order and stores important information, such as your order history, billing address and shipping address. In addition, you can track your orders. Thanks to your password, your account and the stored information remain accessible only to you.
Would you like to delete your account? Please contact our customer service .
Shipping information
Our online store offers international shipping. The list of available destinations can be viewed via the "Country" menu during checkout. For additional questions, please contact our customer service at info@etiquettessentials.com.
ETIQUETT offers free standard shipping on orders over €150. Please note: free shipping will be automatically applied at checkout.
Orders are typically delivered within 1-3 business days after the shipping confirmation has been sent by email. During busy sales periods, a high volume of orders may lead to longer delivery times.
Once your order has been shipped, you will receive a confirmation email with a tracking number. With this number, you can fully track your package via the carrier's website. For further questions, you can always contact the carrier or our customer service .
We kindly request that you file a claim with the carrier and contact our customer service at info@etiquettet-essentials.com . Please note that claims regarding delivery must be submitted within 14 business days* from the date of delivery of the package.
*After this period we will no longer be able to process lost orders.
Returns & Exchanges
All products can be returned within 14 days of the date of receipt, provided they are in their original condition and packaging (undamaged, unused, including all accessories, packing slip, and dust bag).
Yes, please contact our customer service for this.
Please contact our customer service.
Yes, return shipping costs are at your own expense. Unsure about your size? Use our size chart or feel free to contact our customer service. We are happy to help you make the right choice.
Costs for return shipping via our return label:
- Netherlands €6.95
- Belgium €9.95
- Germany €14.95
- Austria €14.95
- Denmark €20.95
- Italy €14.95
- France €11.95
- Bulgaria €16.95
- Spain €17.95
- Estonia € 17.95
- Finland € 22.95
- Greece €16.95
- Hungary €13.95
- Ireland €13.95
- Latvia € 22.95
- Lithuania €19.95
- Luxembourg €9.95
- Poland €11.95
Your order will be refunded within 5 business days of receiving the returned item. Please note that we reserve the right to refuse a refund if the returned item is not in its original condition (e.g. worn or damaged). The amount will be refunded directly to the payment method used for the original purchase.
If your package is delivered damaged, please contact our customer service. Take clear photos of the damaged package and keep them for possible inspection by our carrier.
If you receive a defective or damaged item, please contact our customer service immediately upon receipt. Ensure that you report any defects within 7 days of receiving the order.
Payments
ETIQUETT accepts the following payment methods: credit cards and debit cards (Visa, MasterCard, American Express). Additionally, you can pay via payment apps such as IDEAL, Klarna, PayPal, Apple Pay, and Android Pay. Your payment is processed securely by our trusted financial partners.
Please contact our customer service .
