Privacy policy

CONTACT DETAILS

Denim Dedicated B.V.
Konvintspaad 4
8468 BL Haskerdijken
Chamber of Commerce number: 90537688

Denim Dedicated B.V., registered at Konvintspaad 4, 8468 BL Haskerdijken, is responsible for the processing of personal data as set out in this privacy statement.

PERSONAL DATA WE PROCESS

Denim Dedicated B.V. processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data we process after an order:

First and last name
Gender
Date of birth
Address details
Phone number
Email address
Bank account number

Below you will find the data we process once you visit our website and have accepted cookies:

Location data
Which browser you use
IP address
Which device you use

NEWSLETTERS

If you sign up for our newsletter, we use the data required for this purpose or the data separately provided by you to send you our email newsletter on a regular basis on the basis of your consent in accordance with Article 6(1) sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time by sending a message to info@etiquett-essentials.com or via a link included in the newsletter for this purpose. After unsubscribing, we will delete your email address unless you have expressly consented to further use of your data or we reserve the right to use your data further in a manner permitted by law and about which we inform you in this statement.

SMS MARKETING

When you sign up for our SMS marketing services, for example through registration on our website or during the checkout process, you consent to receiving marketing messages from us on the phone number you have provided. These messages may include information about products, promotions, discounts or updates.

Use of data:
Your phone number and, where applicable, information about your purchases and interactions are used to send you relevant and personalised messages. For this purpose, we use Klaviyo, a trusted marketing service provider that acts in accordance with the General Data Protection Regulation (GDPR). Klaviyo processes your data solely on our behalf.

Unsubscribe:
You can unsubscribe from SMS marketing at any time by replying “STOP” to one of our messages. You will then no longer receive SMS communications from us.

Sharing of data:
We do not share your data with third parties for their own marketing purposes. Your information is used solely for the provision of our services and communications.

SPECIAL AND/OR SENSITIVE PERSONAL DATA WE PROCESS

Our website and/or service does not intend to collect data about website visitors who are under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@etiquett-essentials.com and we will delete this information.

FOR WHAT PURPOSE AND ON WHAT LEGAL BASIS WE PROCESS PERSONAL DATA

ETIQUETT processes your personal data for the following purposes:

Processing your order and payment
Sending our online newsletter if you have subscribed
Being able to call or email you if this is necessary in order to carry out our services
Informing you about changes to our services and products
Giving you the option to create an account
Delivering goods and services to you
Optimising marketing communications
Ensuring the optimal operation of the webshop

AUTOMATED DECISION-MAKING

ETIQUETT does not make decisions based on automated processing about matters that can have significant consequences for individuals. This concerns decisions taken by computer programs or systems without human involvement, for example by an employee of ETIQUETT.

CREDIT CHECKS

Paying with Klarna
If you choose Klarna as your payment method, Klarna may, in its legitimate interest, carry out a credit check itself or transfer the data processed for the payment to an external credit institution. You may object to this at any time.

For more information, you can contact Klarna:

De Ruyterkade 7
1013 AA Amsterdam
020-8082852

HOW LONG WE RETAIN PERSONAL DATA

ETIQUETT will not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following categories of personal data:

Order information
We retain your order information and the related personal data for 5 years. This is in line with legal requirements and necessary for tax purposes.

Customer service enquiries
We retain your data relating to a customer enquiry for as long as necessary to resolve your question or complaint. The correspondence will be deleted after a maximum of 2 years.

SHARING PERSONAL DATA WITH THIRD PARTIES

ETIQUETT does not sell your data to third parties and only provides it if this is necessary for the performance of our agreement with you or to comply with a legal obligation. We conclude data processing agreements with companies that process your data on our behalf in order to ensure the same level of security and confidentiality of your data. ETIQUETT remains responsible for these processing activities.

COOKIES OR SIMILAR TECHNIQUES THAT WE USE

ETIQUETT uses functional cookies and analytical cookies that do not infringe on your privacy. In addition, we use tracking cookies, but only if you have given us permission to do so. These tracking cookies allow us to further optimise our website and online marketing. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. This also enables us to optimise our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can delete all information previously stored through your browser settings. Read more about this in our cookie policy.

VIEWING, AMENDING OR DELETING DATA

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw any consent you have given for data processing or to object to the processing of your personal data by ETIQUETT, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organisation named by you.

You can send a request to access, correct, delete or transfer your personal data, or a request to withdraw your consent or object to the processing of your personal data, to info@etiquett-essentials.com. To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. In this copy, please black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and citizen service number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. ETIQUETT would also like to point out that you have the option to lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

As a data subject, you have the following rights:

In accordance with Article 15 GDPR, you have the right to request information about your personal data processed by us to the extent described therein;
According to Article 16 GDPR, you have the right to demand the immediate correction of inaccurate or incomplete personal data stored by us;
In accordance with Article 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing:
is necessary for exercising the right of freedom of expression and information;
for compliance with a legal obligation;
for reasons of public interest, or
for the establishment, exercise or defence of legal claims.
In accordance with Article 18 GDPR, you have the right to request the restriction of processing of your personal data insofar as:
you contest the accuracy of the data;
the processing is unlawful but you refuse its deletion;
we no longer need the data, but you need it for the establishment, exercise or defence of legal claims, or
you have objected to the processing in accordance with Article 21 GDPR.
In accordance with Article 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another controller.
The right to lodge a complaint with a supervisory authority in accordance with Article 77 GDPR. You may also contact the supervisory authority at your usual place of residence or workplace or at our company.

HOW WE PROTECT PERSONAL DATA

ETIQUETT takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you believe that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@etiquett-essentials.com.